Privacy Policy
Learn how ARC West Street Ltd collects, uses, and protects your personal information with transparency and care.
Last updated: January 2025
This Privacy Policy applies to ARC West Street Ltd. (along with all subsidiaries, affiliates, successors and assigns thereof, referred to hereinafter collectively as "ARC West Street Ltd", "we", "our" and/or "us"), our websites and services. ARC West Street Ltd knows that you care how information about you is used and shared, and we appreciate your expectation that we will do so carefully and sensibly.
By visiting this or another ARC West Street Ltd website displaying this Privacy Policy or a link thereto (a "Website", or collectively the "Websites"), or by otherwise interacting with ARC West Street Ltd you agree to accept the practices described in this Privacy Policy. This Privacy Policy is further subject to the ARC West Street Ltd Services Agreement related to the ARC West Street Ltd services you utilise and/or purchase. For questions on this Privacy Policy please contact our team via the contact information found on this Website.
ARC West Street Ltd values your privacy and is dedicated to protecting your personal information and providing you with notice about what personally identifiable information we collect and how it is used, what choices you have regarding the collection, use and distribution of that information, the security procedures we implement to protect that information and what access you may have to correct any inaccuracies in the information we have collected from you.
What Information Is Collected
We receive and store any information you enter on our Websites or give us in any other way, such as via telephone, electronic mail, online or otherwise. For example, this information may be collected when you contact us for customer support.
Here are the types of information we gather:
Contact Information
We collect and retain personal contact information that you submit to us voluntarily and this includes, but is not limited to, your name, mailing address, web address, telephone number, and e-mail address. This information may include your full name, mailing address, phone number, email address, and, where provided, your fax number. Such contact information may be used, for example, to communicate with you when necessary with respect to transactions. Additionally, we may collect contact information provided to us during any correspondence relating to customer support, as well as in connection with products and services offered on our Websites.
Financial Information
We collect and retain certain financial information from when you purchase our products and services. For example, when you sign up for any other product or service through ARC West Street Ltd, we require you to provide a credit card number and billing address before we will process that application. We will not sell, share or rent any financial information collected from you except as disclosed in this Privacy Policy or as necessary to fulfil any order for our products or services.
Demographic Information
We may collect and store anonymous demographic information (such as your postcode, gender and age), and use this data to tailor your experience on our Websites, provide content that we think you might be interested in, perform general improvements to the Websites, and display the content according to your preferences. Such demographic information may be shared with partners, market researchers and other third parties on an aggregate, non-personally identifiable basis. No personally identifiable information will be linked to such aggregated demographic information that is shared with third parties.
Other Information
We collect and store certain types of information whenever you interact with us. For example, our servers track the type of web browser you are using and the page from which you link. Additionally, we log IP addresses (a unique number assigned to every computer on the Internet) in order to improve security, analyse trends and administer the Websites. We may track your movement within the Websites, the third-party website pages from which you were referred, access times and browser types. We use this information to gauge the effectiveness of our Websites, track information for statistical purposes and to improve the products and services we provide.
Cookies
The Websites use "cookies" such purposes as enhancing your online experience by making it easier for you to navigate through the Websites and making certain features work better. Cookies are text files which are commonly deposited by websites on a user's hard drive when the user visits a website. The file identifies a user's computer and can record the user's preferences and other data about the user's website visit. We do not extract information about individual users during this process. Your web browser may enable you to disable cookies, but please note that certain services may not function correctly without it and your experience on our Websites may be hindered.
Telephone Recording and Monitoring
To ensure ARC West Street Ltd customers receive quality service, ARC West Street Ltd selects phone calls for recording and/or monitoring. These calls, between ARC West Street Ltd customers (or potential customers) and employees, are evaluated by ARC West Street Ltd representatives. This is to guarantee that prompt, consistent assistance and accurate information is delivered in a professional manner. In contacting ARC West Street Ltd creating an account with ARC West Street Ltd, or by otherwise utilising any ARC West Street Ltd products or services, you hereby consent to any such call recording and/or monitoring.
How Personal Information Is Used
Our Use
We receive and store any personal information you enter on our Websites or give to us voluntarily in any other way and may use it to contact you from time to time. We take steps designed to ensure that only the employees who need access to your personal information to fulfil their employment duties will have access to it. By registering on a Website and providing your telephone number, you agree that this action constitutes a purchase, enquiry and/or application for purposes of telemarketing laws.
Electronic Mail
From time to time, ARC West Street Ltd may use your personal information to contact you by electronic mail concerning our services. These communications are often intended to inform you of important information regarding your account, or about general services provided by ARC West Street Ltd and/or its affiliates. If you do not want to receive email from us or our affiliates regarding new services, please click the "unsubscribe" link which is included at the bottom of any email you receive from us.
Service Related Uses
We may use your personal information to contact you about the goods or services you have purchased from us, or for other purposes in which you have expressed an interest, for example, if you have contacted customer service or made an enquiry. We will also provide you with service and account related announcements.
Protection of ARC West Street Ltd and Others
We may release account and other personal information when we are required to do so by law, court order, subpoena or other government or law enforcement authority or regulatory agency, including ICANN, in order to enforce or apply our Services Agreement or other agreements, or when we believe in good faith that disclosing this information is necessary or advisable, including for example, to protect the rights, property, or safety of ARC West Street Ltd, our users, or others.
How Long We Keep Your Personal Data
We keep information only for as long as we need it to provide you services, manage our business or as required by law or contract. Where you have a contract with us, we will retain your data for the length of the contract, and will further retain that information for a time period consistent with our legal or regulatory responsibilities, after you terminate all your services with us to resolve disputes, enforce our relevant Service Agreement, and to adhere to the technical and legal requirements and constraints related to the security, integrity and operation of the Sites.
How We Keep Your Personal Data Safe
We work to protect the security of your financial information during transmission by using Secure Sockets Layer ("SSL") software, which encrypts the information you input on the Site. However, no method of transmission over the Internet or method of electronic storage is completely secure and we cannot guarantee its absolute security. You can further help to ensure your security by taking a few simple precautions. For instance, it is important to protect against unauthorised access to your computer, and to be sure to sign off when you are finished using a shared computer.
Limitation Of Liability
ARC West Street Ltd assumes no responsibility or liability with regard to any theft, loss, alteration or misuse of personal or other information lawfully provided by ARC West Street Ltd to third parties, or with regard to the failure of any third party to abide by this privacy policy or such third party.
Contacting Us
If you have questions or concerns regarding this Privacy Policy, you can contact us by writing to us at enquiries@archavant.org.
ARC West Street Ltd
Unit 2 Applied House, Fitzherbert Spur, Farlington, PO6 1TT
Phone: 02392 471 222
Email: enquiries@archavant.org